Where can I find out more information about products?
Every information about our products will be listed on individual product pages.
If you have any other questions, please contact us at hello@weekendglow.com

What are the essential steps for a simple skincare routine?
Weekend Glow's recommendations are: [ Cleanser / Toner / Serum / Moisturizer / Sunscreen ]
Have more questions? Email us at hello@weekendglow.com

What would you suggest I add on to my skincare routine?
We suggest adding sheet mask to your routine! It's easy and you can try different functions with affordable price.
Second is serum. You can layer your serum and apply it to concerned area which is like creating a magic potion. 
Face mist is also a good product to add on to hydrate your skin for a natural glow and to refresh your mood whenever you need a little boost. 

Can I make changes to or cancel my order?
Please double-check all the details on your order before submitting it. If you need to cancel or make changes to your order, please email us at hello@weekendglow.com with your "order number" and "cancel" or "change" in the subject line as soon as possible. Unfortunately, we can't guarantee that we'll be able to cancel it once it's been placed, but we will do our best.

Can you mix and match items from Weekend Glow and Naisture in the same cart?
Yes, you can add in products from both Weekend Glow and Naisture, and order it from the same cart. The orders will be shipped together.

What is your return policy?
All returns must be processed within 30 days of receiving the order.
Order number must be provided to place a return. Items must be in a full condition and unused.
You will be refunded in full to your original form of payment. Please note, your shipping fees are not refunded.

Please contact hello@weekendglow.com for return or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

What is your refund policy?
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@weekendglow.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@weekendglow.com and send your item to: Weekend Glow, 2615 Pacific Park Dr, Whittier CA 90601, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.

How do I start a return or exchange?
We apologize that it wasn't a successful purchase for you, but our team is here to help. If you need to return or exchange an item, please contact hello@weekendglow.com and we will be more than happy to assist.

How long does it take to process a return?
Returns are processed within 2 business days of receiving. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.

Domestic Shipping
We ship to the 50 states and Canada. You may experience longer delivery times when shipping to Hawaii, Alaska, and Canada.

International Shipping
We currently do not ship internationally. We are sorry for the inconvenience.

What is the shipping fee?
Standard (5-9 business days): $20.00
Standard shipping is free in US when you spend $30.00 or more.
Express shipping is only available to the 48 contiguous states.
Standard and Express Shipping cost only applies to US only.
Shipping cost for Canada will be calculated at the checkout.

If you are having a problem with tracking, please contact us at weekendglowusa@gmail.com

When will my order ship?
Please allow 1-2 business days for us to receive and process your order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please note that it may take up to 24-48 hours for the tracking number to be updated in the carrier's system.

How long does it take for my order to arrive?
Typically, standard shipping takes 5-9 business days after your order has been processed and shipped.
Express shipping will take 3-7 business days once shipped to arrive at the final destination.

What should I do if an item in my order was damaged during transit?
Please email us at hello@weekendglow.com with your order number, a photo of the damaged item, and a picture of the package that it was shipped in. Our team will be happy to assist you.

My order shows it was delivered, but I can't locate it. What do I do?
We recommend:
-checking with your neighbors or family members to see if they received it
-looking around the premises to confirm if it was left there
- contacting the carrier for further assistance since it is also possible that a mis-scan occurred
If you need any additional help, don't hesitate to reach out to us at hello@weekendglow.com.

Where do I ship returns?
To return your product, you should mail your product to: Weekend Glow, 2615 Pacific Park Dr, Whittier CA 90601, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Elo, JCB, Union Pay, Shop Pay, PayPal, Google Pay, Apple Pay.

What currencies do you accept?
All orders are charged in USD.