Where can I find out more information about Naisture products?
Every information about our products will be listed on our individual product page. If you have any other questions, please contact us at hello@naisture.com

What skin types are suitable for Naisture products?
Naisture products are suitable for all skin types. It is paraben free and silicon free! If you need suggestion for your skin type, reach us at hello@naisture.com, our team will gladly suggest products based on your skin type.

How do I use a sheet mask?
First, cleanse and use toner according to your preference. Open the package and place it on the face. Adjust the mask around your eyes and mouth area. Relax for 15 – 20 minutes according to the direction on your package (Some product may ask to leave it on longer). Remove the mask and gently pat remaining essence. Apply a moisture cream if needed.

Can I warm up the face mask?
Our answer is no. Unfortunately heat and face mask doesn't do well. It may cause a change in our formulation if you warm it up. We suggest using steam towel before using our face mask.
But keeping it in a fridge is always little extra treat for our skin! Toss it in a fridge for 20 – 30 minutes before using the mask. Yes, it is super cold but so worth it for extra cooling effect.

I opened the face mask pack, do I need to use it now?
Our answer is YES. Once opened, use it immediately. It is also for one time use only. Please do not reuse the mask for your safety.

Can I make changes to or cancel my order?
Please double-check all the details on your order before submitting it. If you need to cancel or make changes to your order, please email us at hello@naisture.com with your "order number" and "cancel" or "change" in the subject line as soon as possible. Unfortunately, we can't guarantee that we'll be able to cancel it once it's been placed, but we will do our best.

Can you mix and match items from Naisture and Weekend Glow in the same cart?
Yes, you can add in products from both Naisture and Weekend Glow, and order it from the same cart. The orders will be shipped together.

What is your return policy?
All returns must be processed within 30 days of receiving the order. Order number must be provided to place a return. Items must be in a full condition and unused. You will be refunded in full to your original form of payment. Please note, your shipping fees are not refunded.

How do I start a return or exchange?
We apologize that it wasn't a successful purchase for you, but our team is here to help. If you need to return or exchange an item, please contact hello@naisture.com and we will be more than happy to assist.

How long does it take to process a return?
Returns are processed within 3 business days of receiving. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 30 days for the refund to reflect on your account.

Domestic Shipping
We ship to the 50 states and Canada. You may experience longer delivery times when shipping to Hawaii, Alaska, and Canada.

International Shipping
We currently do not ship internationally. We are sorry for the inconvenience.

What is the shipping fee?
Standard (5-9 business days): $20.00
Standard shipping is free in US when you spend $20 or more.
Express shipping is only available to the 48 contiguous states.
Standard and Express Shipping cost only applies to US only.
Shipping cost for Canada will be calculated at the checkout.

If you are having a problem with tracking, please contact us at hello@naisture.com

When will my order ship?
Please allow 1-2 business days for us to receive and process your order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please note that it may take up to 24-48 hours for the tracking number to be updated in the carrier's system.

How long does it take for my order to arrive?
Typically, standard shipping takes 5-9 business days after your order has been processed and shipped.
Express shipping will take 3-7 business days once shipped to arrive at the final destination.

What should I do if an item in my order was damaged during transit?
Please email us at hello@naisture.com with your order number, a photo of the damaged item, and a picture of the package that it was shipped in. Our team will be happy to assist you.

My order shows it was delivered, but I can't locate it. What do I do?
We recommend:
-checking with your neighbors or family members to see if they received it
-looking around the premises to confirm if it was left there
- contacting the carrier for further assistance since it is also possible that a mis-scan occurred
If you need any additional help, don't hesitate to reach out to us at hello@naisture.com.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Elo, JCB, Union Pay, Shop Pay, PayPal, Google Pay, Apple Pay.

What currencies do you accept?
All orders are charged in USD.