Where can I find out more information about Naisture products?
Every information about our products will be listed on our individual product page. If you have any other questions, please contact us at hello@naisture.com.

What skin types are suitable for Naisture products?
Naisture products are suitable for all skin types. It is paraben free and silicon free! If you need suggestion for your skin type, reach us at hello@naisture.com, our team will gladly suggest products based on your skin type.

How do I use a sheet mask?
First, cleanse and use toner according to your preference. Open the package and place it on the face. Adjust the mask around your eyes and mouth area. Relax for 15 – 20 minutes according to the direction on your package (Some product may ask to leave it on longer). Remove the mask and gently pat remaining essence. Apply a moisture cream if needed.

Can I warm up the face mask?
Our answer is no. Unfortunately heat and face mask doesn't do well. It may cause a change in our formulation if you warm it up. We suggest using steam towel before using our face mask. But keeping it in a fridge is always little extra treat for our skin! Toss it in a fridge for 20 – 30 minutes before using the mask. Yes, it is super cold but so worth it for extra cooling effect.

I opened the face mask pack, do I need to use it now?
Our answer is YES. Once opened, use it immediately. It is also for one time use only. Please do not reuse the mask for your safety.

Can I make changes to or cancel my order?
Once your order has been placed, we immediately begin processing it to ensure it is delivered to you as quickly as possible. Unfortunately, we are unable to make any changes once the order is placed. Please make sure all your details are correct before checking out!

Can you mix and match items from Naisture and Weekend Glow in the same cart?
Yes, you can add in products from both Naisture and Weekend Glow, and order it from the same cart. The orders will be shipped together.

What is your return policy?
All returns must be processed within 30 days of receiving your order. To initiate a return, please provide your order number. Items must be in their original, unused condition. Please note that returns will exclude the cost of outbound shipping and any return label fees, and return shipping is at the expense of the customer. You will receive a full refund to your original payment method. All return refunds are processed within approximately 7-10 days upon arrival at our distribution center. Please note the shipping fees are non-refundable.

How do I start a return or exchange?
While we don’t offer direct exchanges on our products, you can return the item if it didn’t work for you. If you’d like to return an item, please contact us at naistureusa@gmail.com.

How long does it take to process a return?
Returns are processed within 7-10 business days of receiving. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 30 days for the refund to reflect on your account.

Domestic Shipping
We ship to all 50 states within the United States.You may experience longer delivery times when shipping to Hawaii and Alaska.

International Shipping
We currently do not ship internationally. We are sorry for the inconvenience.

What is the shipping fee?
Standard (5-9 business days): $5.00
Standard shipping is free in US when you spend $30 or more.
Express shipping is only available to the 48 contiguous states.
Standard and Express Shipping cost only applies to US only.

If you're experiencing any issues with tracking, please don’t hesitate to contact us at naistureusa@gmail.com.

When will my order ship?
Please allow 1-2 business days for us to receive and process your order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please note that it may take up to 24-48 hours for the tracking number to be updated in the carrier's system.

How long does it take for my order to arrive?
Typically, standard shipping takes 5-9 business days after your order has been processed and shipped.
Express shipping will take 3-7 business days once shipped to arrive at the final destination.

What should I do if an item in my order was damaged during transit?
Please email us at naistureusa@gmail.com with your order number, a photo of the damaged item, and a picture of the shipping package. We are here to help!

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Elo, JCB, Union Pay, Shop Pay, PayPal, Google Pay, Apple Pay.

What currencies do you accept?
All orders are charged in USD.