Help & FAQ

  • Can I find out more information about Naisture product?

Every information about our products will be listed on our individual product page. If you have any other questions, please contact us at 


  • What skin types are suitable for Naisture products?
Naisture products are suitable for all skin types. It is paraben free and silicon free! If you need suggestion for your skin type, reach us at, our team will gladly suggest products base on your skin type.
  • How to use Face Mask?
First, cleanse and use toner according to your preference. Open the package and place it on the face. Adjust the mask around your eyes and mouth area. Relax for 15 – 20 minutes according to the direction on your package (Some product may ask to leave it on longer). Remove the mask and gently pat remaining essence. Apply Naisture cream if needed.


  • Can I warm up the face mask?
Our answer is no. Unfortunately heat and face mask doesn’t do well. It may cause a change in our formulation if you warm it up. We suggest using steam towel before using our face mask.
But keeping it in a fridge is always little extra treat for our skin! Toss it in a fridge for 20 – 30 minutes before using the mask. Yes, it is super cold but so worth it for extra cooling effect.


  • I opened the face mask pack, do I need to use it now?

Our answer is YES. Once opened, use it immediately. It is also for one time use only. Please do not reuse the mask for your safety.